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ITML > CRM will transform your Customer Relationship Management into a coherent process. The software solution provides support across Marketing, Sales and Service. Whether front or back office, in house or in the field – all employees benefit from consistently up-to-date, easily accessible data. Furthermore, each user accesses the same, consolidated information.
ITML > CRM is the only SAP-based eCRM solution for Marketing, Sales and Service – without interface! User-friendly and SAPcompatible – for Small and Mid-Size Enterprises (SME).
ITML > CRM: the alternative CRM solution
for Marketing, Sales and Service based on SAP ERP
| ITML > CRM Highlights |
| • | 100% SAP technology (but SAP CRM not required) | |
| • | No additional hardware (based on SAP ERP) | |
| • | No interface required (all ERP and CRM data directly accessible) | |
| • | Inclusive field service and repair management |
The ITML > CRM system offers a unique combination of a web-based CRM system with a high level of SAP R/3 integration. Contrary to other systems on the market, ITML > CRM does not involve any separate data storage.
This means there is no need for elaborate synchronization or data distribution mechanisms. This simplifies the administration of the system considerably. The user only needs an internet browser to access all the functions of the CRM application.
Technology
ITML > CRM will transform your Customer Relationship Management into a coherent process. The software solution provides support across Marketing, Sales and Service. Whether front or back office, in house or in the field – all employees benefit from consistently up-to-date, easily accessible data.
Furthermore, each user accesses the same, consolidated information. You impress customers and foster their loyalty through short response times and individual customer care. ITML > CRM is the only SAP-based eCRM solution for Marketing, Sales and Service – without interface! It is user-friendly and SAP-compatible – for Small to Medium Enterprises (SME).
Marketing
To give you a consistent overview of all the information on your customers, the efficient address management function of the ITML > CRM solution provides comprehensive data, allowing you to specifically tailor your approach to each customer. This function will also be of benefit for your marketing campaigns as will the integrated campaign management functions, with which you can plan and execute your activities in a structured manner.
| Functions |
| • | Address pool with segmentation and classification | |
| • | Address management and profiling | |
| • | Campaign management (multi-channel) | |
| • | Analyses and outcome review including Excel download | |
| • | Marketing budgeting (budget and activity planning) | |
| • | Lead and relationship management | |
| • | Competitor database with product comparison |
Sales not Admin
There is more time available for your active Customer Relationship Management with ITML > CRM through effective support for your employees – including your staff in the field. Because ITML > CRM is web-based, mobile devices such as notebooks, PDAs or Pocket PCs can be linked up without any problems.
| Functions |
| • | Opportunity management and sales projects | |
| • | Activity management | |
| • | Integration into the project system | |
| • | Quotation system | |
| • | Integration with MS Office functions | |
| • | Document management (attachments, documents, e-mails) | |
| • | Integration with MS Outlook or Lotus Notes | |
| • | Calendar/Weekly planning/Visit preparation/Tasks |
Service Increases Customer Satisfaction
The customer service solution ITML > CSM will allow you to handle your service processes efficiently on the basis of SAP R/3, linking into all logistics and commercial processes.
| Functions |
| • | Call center handling with helpdesk and ticket system | |
| • | Complaints management | |
| • | Return and repair processing with repairshop management (repair processes) | |
| • | Enter Confirmations (labor hours, material, error coding) - this can also be performed as an offline-solution | |
| • | Notification system | |
| • | Controlling service engineers |
Customer References
| More than 80 customers are successfully using ITML > CRM already. |
| ITML > CRM Success Stories |
For more information about ITML > CRM customers see our partner web-site www.itml.de |
Brochures & Whitepapers
ITML > CRM Product Information
ITML > CRM Fact Sheet
ITML > CRM White Paper - please Contact Us and we will send you the document
Demos
The following demos are provided to demonstrate the user-friendly
ITML > CRM user interface:
Click picture below to play clip (full-size screen by clicking full-size symbol in right lower corner after player starts. Sound is currently not available.).
Software Partner
Your SAP Gold Partner
ITML GMBH was founded in 1998 and provides excellent SAP solutions to more than 300 clients.
